Practical guides on social media replies, comment moderation, content calendars and turning comments into sales, from the team at SureSocial.
One response time target for every comment is a recipe for answering compliments quickly and complaints slowly. Here is how to set targets by urgency, and actually hit them.
Most content calendars die in week three, the first week something goes wrong. Here is how to build one with enough slack to survive…
"price?" is not a lazy comment. It is a customer with their wallet half out. Here is how to spot buying signals in your…
Every year someone publishes a chart of the best times to post. The problem is it describes everyone except your audience. Here is a…
Moderation is not just deleting spam. It is a system for deciding, at speed, what every comment needs. Here is the playbook we use…
Deleting a bad comment feels good for ten seconds. Answering it well can win back the customer and everyone watching. Here is the four…
